Returns, Exchanges & Claims
RETURNS
Purchases made at joyinme.co can be returned within 14 days of receiving the order. To make a return, please use the Wygodne Zwroty return service.
The 14-day return period also applies to unused gift cards. To return a gift card, please send a withdrawal statement by email to contact@joyinme.co.
Refunds are processed within a maximum of 14 days. The refund method depends on the payment method selected when placing the order:
- credit card payment via Stripe — refund via Stripe to the credit card account
- credit card payment via PayNow — refund via PayNow to the credit card account
- bank account payment via PayNow instant transfer — refund to the bank account via PayNow
- PayPal payment — refund to the PayPal account
- credit card payment via PayPal — refund via PayPal to the credit card account
If the Buyer does not collect the order within the delivery period and the parcel is returned to the Seller for reasons beyond the Seller’s control, the Seller may deduct the actual return shipping cost incurred by the Seller from the refund due to the Buyer.
EXCHANGES
Items purchased on our website cannot be exchanged. You can return an item and then place a new order on our website.
CLAIMS
If you notice that your product is defective, you may submit a claim. To do so, please complete the claim form. Claims should be sent to: JOYINME S.C. FLEXIBLE LOGISTICS SERVICES Sp.z o.o., ul. Pass 20K, Building 9, 05-870 Błonie, Poland. The claim will be reviewed within 14 days of delivery of the parcel and the decision will be sent to the email address provided in the form.
